Frequently Asked Questions (FAQ)
1. What types of products do you sell?
We offer a wide range of fitness-related products, including:
- Exercise equipment (treadmills, ellipticals, resistance bands, dumbbells, etc.)
- Apparel (athletic wear, shoes, and accessories)
- Nutrition (supplements, protein powders, vitamins)
- Wellness products (foam rollers, massage guns, yoga mats, etc.)
2. Do you offer online shopping?
Yes! Our full catalog is available online for easy browsing and purchasing. We also offer delivery options to most locations.
3. How do I know what size fitness apparel to buy?
Each product page on our website has a detailed size guide. We recommend measuring yourself and referring to the guide to ensure the best fit. If you're between sizes, we suggest going with the larger size for added comfort.
4. Can I return or exchange items?
Yes, we accept returns and exchanges within 7 days of purchase, as long as the items are in new, unused condition. For apparel, please ensure tags are still attached.
5. What if I have issues with my order?
If you experience any problems with your order (damaged items, wrong products, etc.), please contact our customer service team right away. We’re here to help resolve any issues and get your order sorted as quickly as possible.
6. Do you offer fitness equipment assembly?
We offer assembly services for certain large equipment like treadmills and ellipticals. Please check the product page for availability and pricing.
7. Do you carry any eco-friendly fitness products?
Yes, we carry a variety of eco-friendly fitness gear, such as reusable water bottles, organic cotton workout clothes, and environmentally conscious yoga mats.
8. Are there any promotions or discounts available?
Be sure to sign up for our newsletter or follow us on social media to stay updated on special promotions, seasonal sales, and exclusive discounts!
9. How can I stay motivated with my fitness goals?
We recommend setting realistic, achievable fitness goals and tracking your progress. Additionally, our store offers fitness accessories, like heart rate monitors and workout trackers, to help you stay on track. Check out our blog for more tips and inspiration.
10. Can I get personalized fitness recommendations?
Yes! Our team of fitness experts is available for personalized advice based on your fitness goals. Whether you’re new to working out or a seasoned pro, we’re happy to help you choose the right equipment and supplements.
11. What brands do you carry?
We carry a variety of trusted fitness brand suppliers. We’re committed to offering high-quality products to suit different fitness levels and preferences.
12. How do I know if a product is in stock?
Product availability is updated in real-time on our website. You can see whether an item is in stock directly on the product page. If an item is out of stock, you can sign up to be notified when it’s back in inventory.
13. Can I purchase a gift card?
Yes! We offer but its upon request need to email us at flexfitness243@gmail.com
14. Do you offer any fitness classes or training programs?
Currently, we do not offer fitness classes in-store. However, we partner with local trainers and fitness centers for exclusive discounts. Check out our events page for any upcoming collaborations or workshops!
15. How can I contact customer service?
You can reach our customer service team through the contact form on our website, via email at flexfitness243@gmail.com, or by doing live chat or email . We’re happy to assist with any inquiries or issues.